Shopify help for the task in front of you
Get help with a theme issue, an app or a change to your store’s buying journey. I work on existing Shopify stores as well as setup tasks for new ones. Share your store address and describe what is happening so we can agree the scope and cost.
- Existing and new stores
- Themes, apps and settings
- DKK 650/hour excl. VAT
Defined tasks · Direct support
Jonas GoldbergShopify · Themes & apps
DKK 650/hour excl. VAT
View prepaid hours ↗hello@jonasgoldberg.dkShopify support
Support for the store you already run
You do not have to rebuild your store to get help. A product page may look wrong on mobile, a variant selector may stop responding, or a customer may not see the expected delivery option. We start by reproducing the issue and identifying where it happens.
I review the relevant settings, theme and apps before proposing a fix. A theme change is different from a checkout change or an issue in a payment provider’s system. That affects the solution, the access needed and who can implement it.
I can also help with products, sections, navigation and setup. A larger redesign or new store needs a broader plan, so we scope those requirements together rather than treating every request as a separate repair.
Support
Typical Shopify support tasks
We agree on the deliverables based on your current setup and what you want to achieve.
Theme
Layout and features
Mobile presentation, sections, product selection and navigation. I review the current theme and work on the part that needs to change.
Apps
Setup and compatibility
Review app settings, overlapping features and integrations. We clarify responsibilities, data needs and any subscriptions.
Buying journey
Payments and delivery
Investigate settings and steps that affect a purchase. Available changes depend on the Shopify plan, providers and store configuration.
Content and SEO
Products and discoverability
Help with product information, collections, navigation, metadata and internal links. Work is scoped to the pages you need to improve.
How I handle a support task
From symptom to checked change
Describe and reproduce
We identify the affected page, customer action and any recent changes. Screenshots and the time of an error can help narrow the investigation.
Agree the approach
I explain the proposed investigation or change and estimate the work. App fees or help from another provider are discussed separately.
Change and test
Theme edits can be reviewed in a duplicate theme. Store-wide settings and app changes need their own plan because a theme copy does not isolate the whole store.
Handover
You receive a summary of the changes, checks and any remaining tasks. Publication and follow-up are agreed with you.
Benefits
Direct help with a clear scope
10+ years
Web and marketing
More than 10 years of experience with websites and digital marketing, combined with an understanding of business operations.
DKK 650
A clear hourly rate
DKK 650/hour excl. VAT. The scope and estimate are agreed before work starts, including any external costs.
Direct
The same point of contact
Discuss the problem, decisions and handover directly with the person doing the work.
Testimonials
What other businesses say
Prepaid hours
Hourly rate and prepaid hours
My hourly rate is DKK 650 excl. VAT. Prepaid hours can be used for Shopify and my other services.
2 hours
A defined review or small changes
5 hours
A planned set of fixes or adjustments
10 hours
A larger agreed task or several follow-up sessions
You are buying working time. Tasks are scoped for your setup; a card does not promise that every listed example fits within its hours. Subscriptions and external services are agreed separately.
All prices exclude VAT. Hosting, platforms, licences and ad spend are included only when specified in the quote.
See all prepaid hours on the pricing page →Shopify support across Denmark
I work remotely by email, phone and video. You can get help with a store built by you or another provider. Before starting, we agree the access required and identify any dependencies on theme developers, app teams or payment providers.
If an issue stops customers from buying, mention it when you get in touch. I will explain when I can investigate. The usual reply time is not a guarantee that the issue can be resolved within the same period.
Questions about Shopify support
Frequently asked questions
How much does Shopify help cost?
My rate is DKK 650/hour excl. VAT. Prepaid options are 2 hours for DKK 1,235, 5 for DKK 3,025 or 10 for DKK 5,850, all excl. VAT. I estimate the task; subscriptions, apps and other providers are separate where relevant.
What can you help me with?
Theme and layout changes, apps, products, navigation, SEO and troubleshooting the buying journey. We establish whether you need a defined fix, an investigation or a larger development project.
Can you help with a store you did not build?
Yes. I review the relevant parts of your existing setup first. If a theme or app needs input from its original provider, that dependency is included in the plan.
Do you work directly in the live store?
Theme changes are normally made in a duplicate for review before publication. A theme copy is not a separate copy of products, store settings and apps. Changes to those areas are planned and agreed separately.
Can you customise checkout on every Shopify plan?
The options depend on the subscription and setup. Advanced checkout customisation is tied to Shopify Plus, while other settings are available on more plans. I check the options for your store before quoting.
Do you help with Shopify SEO?
Yes. Work can cover product and collection pages, metadata, internal links and technical issues. We prioritise using store data and requirements. Rankings or a particular traffic level cannot be guaranteed.
Do you also work with WordPress and WooCommerce?
Yes. I can help assess whether your needs fit the current platform or require a different approach. A platform move is scoped separately, including content, products, addresses and integrations.
Do you work across Denmark?
Yes, remotely. I usually reply within 2 hours during weekday opening hours, 08:00–17:00. The actual work is scheduled according to the task and availability.
Useful details for your first message
Include the store address, affected page and the steps that produce the issue. Mention whether it affects mobile, desktop or both, and whether a theme or app was recently changed.
You can see examples of my webshop work in the Otto Suenson and Copenhagen Home Design cases. The cases describe tasks and roles; they do not publish documented before-and-after performance figures.
Tell me about your Shopify task
A conversation without obligation
Share your website address and describe the issue or change you need. I will suggest a next step and clarify the scope with you.
Mention any recent changes or an important deadline. Access is arranged separately.
Direct contact · Agreed scope and estimate
What happens when you reach out?
- I usually reply within 2 hours
- You get a concrete proposal with a price or time estimate
- No commitment
I usually reply within 2 hours during weekday opening hours, 08:00–17:00.